Dasar penghantaran

At VÉLORA, we aim to deliver your order as quickly and safely as possible.

PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

DELIVERY TIME
- Malaysia: 2–5 business days  
- Singapore: 3–7 business days  
- International: 7–14 business days (depending on location and customs clearance)

SHIPPING RATES
Shipping fees are calculated at checkout based on your delivery location.

ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email so you can track your parcel at any time.

IMPORTANT NOTES
- Please ensure your shipping address is correct before placing your order.
- We are not responsible for delays caused by courier services, customs clearance, or incorrect address information provided by customers.
- During peak seasons or promotions, delivery times may be slightly delayed.

LOST OR DELAYED PARCELS
If your parcel is significantly delayed or lost, please contact us at velora.officialmy@gmail.com and we will assist you in resolving the issue.